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Terms & Conditions

Terms & Conditions

DOMESTIC APPLIANCE SERVICES LTD – Comprehensive Appliance Repair Services with Guaranteed Quality

Introduction:

At DAS, we are committed to providing top-tier domestic appliance repair services. Our highly skilled technicians and engineers are equipped to handle a wide variety of appliances, ensuring that your home runs smoothly with minimal disruptions. We understand how important it is to have working appliances in your home, which is why we take every step to offer reliable, professional, and efficient services for repairs, replacements, and regular maintenance.
Our dedication to customer satisfaction is unwavering, and we ensure our customers receive the best service possible. In case of any issues with the work done or parts replaced, all you need to do is present the bill or invoice, and we'll arrange for repairs or replacement without hassle. With DAS Ltd, you can trust that your appliances are in expert hands.

Assurity Protection:

All repair services provided by DAS come with a comprehensive three-month assurity. This assurity ensures that if any issues arise with our work or the parts we’ve replaced, we will address them promptly and at no extra cost. Furthermore, all genuine parts that we use in repairs are covered by an approved parts assurity, giving you peace of mind that your appliances are fixed with quality, long-lasting components. This dual layer of assurity not only enhances the trust you place in us but also guarantees the durability and efficiency of your appliances after servicing.

Transparent Pricing and Invoicing:

At DAS, we believe in complete transparency when it comes to the pricing and invoicing of our services. We provide you with a detailed breakdown of the work carried out and the costs associated with it, ensuring that you are fully aware of how your money is being spent. Our commitment to transparent pricing means that you will never face hidden charges or unexpected costs at the end of a service. We want you to feel confident and comfortable with our pricing model, which reflects the value and quality of the services we deliver. If you ever have questions or concerns about an invoice, our service centre staff is always ready to assist you, ensuring clarity and resolution with every query.

Always Insist on Authorized Bills or Invoices:

We caution all of our customers to be aware of unprofessional practices in the industry. There are instances where technicians or engineers offer appliance repairs or services without issuing a proper invoice or bill for the work done. These unofficial practices can lead to a range of issues, including the use of substandard parts or shortcuts in the repair process. To prevent such situations, DAS urges customers to always insist on an official, authorized bill or invoice for any work or parts replaced. This ensures that you receive genuine parts, legitimate services, and that you are protected under our assurity policies. An authorized invoice also provides proof of the work done and is essential if you need further assistance or assurity claims.

We Value Your Feedback:

At DAS, customer satisfaction is our top priority, and we believe that regular feedback is key to maintaining high standards. We actively gather feedback from our technicians and engineers, which helps us identify areas for improvement and adjust our services accordingly. Moreover, we also take the time to reach out to customers after a service has been completed, checking in on their satisfaction levels and ensuring that all their concerns are addressed. This ongoing communication not only allows us to fine-tune our services but also ensures that our customers feel heard, valued, and cared for. We also implement the insights gathered from feedback to improve our overall service experience, whether it’s enhancing the efficiency of our repairs, streamlining our customer support, or introducing new features that meet your needs. At DAS, we are always looking for ways to innovate and improve the way we serve our customers.

Expert Technicians and Engineers:

DAS prides itself on employing only the best technicians and engineers in the industry. All of our team members undergo rigorous training and possess years of experience in the field of appliance repair. We are highly selective about the professionals we hire, ensuring they meet our high standards of expertise and customer service. Our technicians are trained to handle a wide range of domestic appliances, from kitchen equipment like dishwashers and ovens to laundry appliances like washing machines and dryers. They use the latest tools and techniques to diagnose and repair faults quickly, ensuring that your appliances are restored to full working order with minimal downtime.

Scheduled and Emergency Services:

We understand that appliance breakdowns can happen at the most inconvenient times. That’s why DAS offers both scheduled and emergency repair services to ensure that you’re never left without assistance when you need it most. Whether it’s a planned maintenance check or an urgent issue requiring immediate attention, our team is ready to provide fast, efficient service tailored to your needs. We aim to restore your appliances to full functionality quickly and efficiently, minimizing the disruption to your home.

Comprehensive Coverage for Domestic Appliances:

At DAS, we provide a wide range of appliance repair services for domestic appliances, including but not limited to:

■ Washing machines and dryers
■ Dishwashers
■ Fridges, freezers, and refrigerators
■ Cookers, ovens, and hobs
■ Microwaves
■ Air conditioners
■ Vacuum cleaners

No matter the type or make of your appliance, our engineers have the experience and tools necessary to provide a fast and effective repair service.

Dedicated Customer Support:

We believe in offering continuous support to our customers even after the job is done. DAS has a dedicated customer support team available to assist with any questions, concerns, or follow-up needs that may arise after the service. Our friendly and knowledgeable staff is always on hand to help you, whether you need advice, want to schedule a future service, or have queries about the work done. We are committed to ensuring that you are completely satisfied with every aspect of our service.

Environmentally Friendly Practices:

As part of our commitment to environmental sustainability, DAS strives to minimize our environmental impact. We recycle old parts whenever possible and dispose of them responsibly, ensuring that your appliances are not only repaired but that we do our part in reducing waste. We also prioritize using eco-friendly, energy-efficient parts to ensure that the repaired appliances are as efficient as possible, helping you save energy and reduce your carbon footprint.

At DAS, we are dedicated to providing exceptional appliance repair services that meet the needs of every customer. Our transparent pricing, highly trained engineers, and dedication to customer satisfaction make us the trusted choice for all your home appliance repair needs. Whether you’re seeking repair, maintenance, or assurity protection, we’re here to help keep your home running smoothly with professional, reliable service.

DOMESTIC APPLIANCE SERVICES LTD

Postal Address: 128 City Road, London, EC1V 2NK
Telephone: (+44) 0800 707 4148
Email: admin@dasltd.co.uk
URL: https://dasltd.co.uk