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Refunds

Refund Policy

DOMESTIC APPLIANCE SERVICES LTD – Refund Policy

At DOMESTIC APPLIANCE SERVICES LTD (DAS Ltd), we strive to ensure the highest level of satisfaction with our services. However, if you are dissatisfied with the service provided or if certain conditions apply, we have outlined our refund policy below. This policy covers both one-time services and service plans.

Refunds for One-Time Services:

■ Failure to Provide Service: If the company fails to provide the service due to its own error or negligence, a refund may be issued.
■ Unsuccessful Repair: If the repair was unsuccessful due to a fault on the company's part (e.g., incorrect diagnosis or ineffective repair), a refund may be issued.
■ Timeframe for Refund Requests: Refund requests must be made within 14 days of the service date. Requests submitted after this period may not be considered.

Refunds for Service Plans:

■ Services Already Rendered: No refunds will be issued for services that have already been rendered under a service plan.
■ Plans Cancelled Midway Through a Billing Cycle: No refunds will be issued for plans canceled midway through a monthly billing cycle.
■ Annual Plans: For annual service plans, partial refunds will be granted for unused months of service. The refund will be pro-rata and subject to a £50 administrative fee.

Process for Refunds:

■ Requesting a Refund: To request a refund, please contact our customer support team via email at admin@dasltd.co.uk or call us at 01509 414 850. Include details about the service provided, the issue at hand, and any relevant documentation (such as invoices or receipts).
■ Refund Approval: Once we receive your refund request, our team will review the circumstances. If the refund request is approved, we will process the refund to your original payment method.
■ Timeframe for Processing: Once a refund is approved, the amount will be processed and credited to the original payment method within 5 working days.
■ Bank or Payment Provider Delays: If you do not receive the refund within the specified time frame, please check with your bank or credit card provider. Delays may occur on their end before the refund is reflected in your account. If you still encounter issues after contacting your financial institution, please reach out to our customer service for assistance.

Exceptions to the Refund Policy:

■ Cancellation Fees: Refunds will not be issued for any cancellation fees incurred as part of our cancellation policy (such as late cancellations or no-shows).
■ Customer Change of Mind: Refunds will not be issued if the customer changes their mind after the service is rendered or after the service plan has been activated.

Conclusion:

We are committed to providing high-quality services and resolving any issues promptly. If you believe you are eligible for a refund, please follow the outlined procedure to request it. If you have any questions or need assistance with your refund, our customer support team is ready to help.

Thank you for choosing DOMESTIC APPLIANCE SERVICES LTD (DAS Ltd). We value your trust and will work hard to ensure your satisfaction!

Contact Us:

Postal Address: 128 City Road, London, EC1V 2NK
Telephone: (+44) 0800 707 4148
Email: admin@dasltd.co.uk
URL: https://dasltd.co.uk