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GDPR Privacy Policy

GDPR Privacy Policy

DOMESTIC APPLIANCE SERVICES LTD – GDPR Privacy Policy

At DOMESTIC APPLIANCE SERVICES LTD, we value and respect your privacy. We are committed to ensuring the security and confidentiality of your personal data and protecting your privacy rights under the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us or use our services.

Who We Are:

DOMESTIC APPLIANCE SERVICES LTD is the controller of your personal data. We provide domestic appliance repair services and are committed to protecting your privacy.

■ Company Name: DOMESTIC APPLIANCE SERVICES LTD
■ Registered Address: 128 City Road, London, EC1V 2NK
■ Email: admin@dasltd.co.uk
■ Phone: (+44) 0800 707 4148
■ Website: https://dasltd.co.uk

Information We Collect:

We collect personal data that you provide directly to us or data we obtain through your interactions with us. This includes:

■ Contact Information: Name, address, email address, phone number.
■ Service Information: Details of the appliances you request repairs for, service history, and repair requirements.
■ Payment Information: Credit card details, bank account information, and payment transaction records.
■ Technical Information: IP address, browser type, operating system, and other tracking data from your use of our website.
■ Communication Records: Emails, phone conversations, and other communications between you and our team.

How We Use Your Information:

■ To Provide Our Services: To schedule and perform appliance repairs, process payments, and handle warranty claims.
■ Customer Support and Communication: To respond to inquiries, provide follow-up communication, and resolve issues related to services rendered.
■ Billing and Invoicing: To generate and send invoices for services rendered and process payments.
■ Legal and Regulatory Compliance: To comply with tax and financial regulations and for other legitimate business purposes.
■ Improving Our Services: To gather feedback and improve our services, ensuring we deliver a higher standard of work.
■ Marketing (with consent): To send you promotional offers and updates if you have consented to receive them.

Legal Basis for Processing Your Data:

■ Contractual Necessity: We process personal data as required to fulfill our obligations under the contracts for the services you request (e.g., appliance repairs, maintenance).
■ Legitimate Interests: To provide customer service, maintain records, improve our offerings, and communicate with you about your service needs.
■ Consent: For direct marketing communications or other instances where we require your consent to process your personal data.
■ Legal Obligations: To meet our legal obligations, such as tax compliance, warranty obligations, and regulatory reporting.

Sharing Your Information:

■ Service Providers: To help us perform repairs, deliver products, and maintain appliances. This includes third-party repairers, engineers, parts suppliers, and warranty providers.
■ Payment Processors: To process transactions securely.
■ Legal and Regulatory Authorities: When required to comply with legal obligations, such as financial reporting or regulatory requirements.
■ Marketing and Communications Partners: For the purpose of sending you updates or offers, if you’ve provided consent for marketing communications.

How We Protect Your Data:

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, and alteration. These measures include encryption, secure storage protocols, and restricted access controls to ensure the safety of your data.

Retention of Your Data:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for any legal, regulatory, and contractual obligations. Once your data is no longer required, we will securely dispose of or anonymize it.

Cookies and Tracking Technologies:

We use cookies and similar technologies on our website to collect data on your usage behavior, improve your experience, and provide relevant content. You can adjust your cookie settings in your browser, but note that some website features may not work properly without cookies. For more information, please refer to our Cookie Policy.

Complaints:

If you have any concerns or complaints about how we handle your personal data, you can contact us directly. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

ICO Website: www.ico.org.uk

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant updates will be posted on our website, and the revised policy will take effect as of the date specified.

Contact Us:

Postal Address: 128 City Road, London, EC1V 2NK
Telephone: (+44) 0800 707 4148
Email: admin@dasltd.co.uk
URL: https://dasltd.co.uk

Thank you for choosing DOMESTIC APPLIANCE SERVICES LTD. We are committed to protecting your privacy and providing high-quality, reliable services.