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Cancellations

Cancellations

DOMESTIC APPLIANCE SERVICES LTD – Cancellation Policy

At DOMESTIC APPLIANCE SERVICES LTD, we understand that circumstances may change, and you might need to cancel or reschedule an appointment or service. We aim to make our cancellation process as easy and transparent as possible. Below are the details of our cancellation policy for both one-time services and service plans.

Cancellation of One-Time Services:

DOMESTIC APPLIANCE SERVICES LTD is the controller of your personal data. We provide domestic appliance repair services and are committed to protecting your privacy.

■ Free Cancellations: Cancellations made at least 24 hours before the scheduled appointment are free of charge.
■ Late Cancellations: Cancellations made within 24 hours of the appointment may incur a cancellation fee of £25. This fee covers the cost of time allocated to your service and technician availability.
■ No-Show or Unavailable Contact: If you do not show up for a scheduled service and have not notified us of your cancellation, a no-show fee may apply, covering the technician's time and travel expenses.

Cancellation of Service Plans:

Monthly Plans:

Customers can cancel their monthly service plan at any time by providing written notice via email to admin@dasltd.co.uk or by contacting our support team at 0800 707 4148

■ No Refunds: No refunds will be issued for the remaining days of the current billing cycle. The cancellation will be effective from the next billing cycle.

Annual Plans:

■ Pro-Rata Refunds: Refunds for unused months of service will be calculated on a pro-rata basis.
■ Administrative Fee: A £50 administrative fee will be deducted from the refund.

Refunds for Prepaid One-Time Services:

If you have prepaid for a one-time service or repair and wish to cancel, you will be eligible for a refund if the cancellation occurs more than 24 hours in advance of the scheduled appointment. Refunds will be processed within 7-10 business days after confirmation of the cancellation. For cancellations within 24 hours or no-show situations, a cancellation fee may apply.

Rescheduling Services:

If you need to reschedule your service appointment, please notify us at least 24 hours in advance. We will do our best to accommodate your new preferred time slot. If rescheduling occurs within 24 hours of the appointment, additional fees may apply depending on availability.

Special Circumstances and Emergency Situations:

We understand that emergencies and unforeseen circumstances may arise. If you need to cancel or reschedule due to an emergency, please inform us as soon as possible, and we will make every effort to accommodate your request without penalty. However, depending on the situation, a cancellation fee may still apply.

Our Right to Cancel:

In rare cases, we may need to cancel a scheduled service appointment due to extreme weather, equipment issues, or other unavoidable circumstances. If we need to cancel or reschedule, we will notify you as soon as possible and offer to reschedule at your convenience or provide a full refund for any payments already made.

How to Cancel or Reschedule:

To cancel or reschedule a service appointment, please contact us directly using the following methods:

■ Phone: (+44) 0800 707 4148
■ Email: admin@dasltd.co.uk
Please provide your appointment details, including the date, time, and reference number (if applicable), to help us process your request efficiently.

Conclusion:

We value your business and are committed to providing high-quality, professional services. If you need to cancel or reschedule an appointment or service plan, please be sure to follow our cancellation procedures to avoid unnecessary fees. If you have any questions or need further clarification, our customer support team is happy to assist you.

Thank you for choosing DOMESTIC APPLIANCE SERVICES LTD. We look forward to continuing to serve you!

Contact Us:

Postal Address: 128 City Road, London, EC1V 2NK
Telephone: (+44) 0800 707 4148
Email: admin@dasltd.co.uk
URL: https://dasltd.co.uk